Management Audits

Today’s electric, gas, and water utility environments demand that the best service be provided to each customer segment in the most cost-effective manner possible. Within the overall context of assessing a utility’s current and potential competitive performance, we offer regulators and electric, gas and water utilities a range of management advisory services designed to improve the overall efficiency of utility operations.

Members of the Firm have been involved in numerous management consulting engagements at the request of utility management seeking an independent and objective introspective evaluation of their performance, or on the behalf of various state and local regulatory bodies exercising their utility oversight responsibilities.

In providing management consulting services and competitive assessments, we strongly encourage client participation in all phases of an engagement. A collaborative work effort with a high degree of client participation ensures mutual understanding of all findings and increases the likelihood of effective implementation of the audit’s recommendations.

In the conduct of our work all findings and recommendations are fully documented for on-going client reference, and our professionals are fully prepared to present expert witness testimony pertaining to all audit findings.

ERG offers a broad breadth of experience and comprehensive capabilities in providing consulting support to regulators, utilities and municipalities in the conduct of a management audit.

  • Management Practices
  • Organization & Staffing
  • Strategic Business Planning
  • Training & Safety Programs
  • Operations & Maintenance
  • Physical System Operations
  • Public Relations
  • System Reliability
  • Capital Improvement Program
  • Project Oversight
  • Construction
  • Marketing Programs
  • Customer Service
  • Resource Planning

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