Competitive Assessment and Management Audit

The City of Stillwater, Oklahoma retained ERG to conduct an objective assessment of the management and operations of the Stillwater Utilities Authority’s ability to perform effectively in an increasingly competitive electric utility environment. In conjunction with the engagement, ERG conducted extensive interviews with utility management and staff, as well as with City officials, and the Authority’s major industrial and commercial customers. Upon completion of study work, ERG presented a detailed report of findings concerning the Authority’s competitive position; the effectiveness of the existing management practices; organization and staffing issues; customer service operations; Adequacy of the planned capital improvements program; appropriateness of the current level of operations & maintenance expenditures, and adequacy of existing training and safety programs. ERG’s report included specific recommendations for improvements, as well as a long-term strategic implementation plan.

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